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The Plumbery in Sacramento, California has the right idea of how to make everyone feel welcome when they enter their showroom… they treat everyone with respect no matter who they are or how they look. Ask Norm Bowden, who has worked in Inside Sales at The Plumbery for the past 8 years: “It’s crucial to treat everyone equally in order to run a successful showroom, not to mention a place where everyone likes to work.”
These tips are key to his successful showroom, a showroom that takes pride in what they do.
5 Tips For A Successful Showroom:
| 1. |
A positive attitude from the showroom consultants to all
that enter the doors |
| 2. |
Confident knowledge of the product |
| 3. |
Not letting anyone fall through the cracks |
| 4. |
A broad and unique selection of products |
| 5. |
Make everyone welcome and try to help them in all
aspects from start to finish of the process |
The Plumbery, which has been in business for the past 23 years and has 3 locations and a warehouse, has numerous unique products designed to “move water” as Bowden says. Their niche is in mid to high-end unusual style, but also caters to those who are looking for more common fixtures
for that fourth or fifth bathroom.
Bowden really enjoys what he calls the “fun ones,” those who come into the store with a defensive attitude or having no idea what they want and walking out after a few hours being entirely satisfied with their experience at The Plumbery. Bowden knows that you do not need to sell the most expensive item to help the customer achieve the look and feel they want, but instead listen to the customer and guide them to what will work for their individual needs.
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Irvine, California 92618 
